Refund & Cancellation Policy

At RETA MD, we want you to feel confident about your treatment plan. This policy outlines the terms under which refunds and cancellations are handled for our telehealth consultations and prescription medication services. Please read this policy carefully before purchasing any services. By using our platform, you agree to the terms outlined below.

• The initial telehealth consultation fee is non-refundable once your consultation has been completed with a licensed healthcare provider. • If your consultation has not yet been conducted, you may request a full refund of your consultation fee. • If you are deemed ineligible for treatment by your healthcare provider, your consultation fee may be refunded at our discretion.

• Due to the nature of prescription compounded medications, all medication sales are final once the prescription has been filled and shipped. • Medications cannot be returned, resold, or reused for safety and regulatory reasons. • If you receive a damaged or incorrect shipment, contact us within 48 hours of delivery for a replacement or refund. • If a medication is recalled or found to be defective, a full refund or replacement will be provided.

• If you are enrolled in a recurring subscription plan, you may cancel at any time before your next billing cycle. • Cancellations must be submitted at least 7 days before your next billing date to avoid being charged for the upcoming cycle. • To cancel your subscription, contact our support team at hello@retamd.com. • Cancellation does not entitle you to a refund for the current billing cycle.

To request a refund, please contact our support team: • Email: hello@retamd.com • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM PST Please include your full name, order number, and reason for the refund request. Refund requests are reviewed within 5 to 7 business days. Approved refunds are processed to the original payment method within 10 business days.

• All medications are shipped via free, discreet shipping within the United States. • Standard delivery takes 3 to 5 business days after your prescription has been filled. • RETA MD is not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control. • If your package is lost in transit, contact us and we will work with the carrier to resolve the issue or send a replacement.

RETA MD reserves the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy. For questions about this policy, contact us at hello@retamd.com.